Patient Testimonials
Results of a Recent Customer Satisfaction Survey:
- 97% of our patients said they were either very likely to or would definitely refer a friend or family member to our practice.
- 94% rated our service to be either very good or excellent.
- 86% of patients who have previous experience at other practices felt our service was either better or much better.
Arti M - Patient
Service Excellence
"Really glad to have referred to Weybridge Physio, wonder why I was not referred in the first place. Very Scientific and technical approach to mending things unlike massage which is what I experienced in the previous physio place in Weybridge. I could not get the same result earlier with at least 20 sessions, what your just 5 sessions did....Please keep up this good work and Many Many Thanks."
Sarah P - Patient
Service Excellence
“Very impressed - both personally and professionally - with your follow through!”
Mary B - Patient
Shoulder Problem
“I was originally referred to Weybridge Physiotherapy for my teenage daughter who was having back pain. Michael O’Reilly has helped her with the pain and found an exercise approach that she thinks is fun! I also started seeing Michael for a shoulder problem which I have had for 2 years and after 3 months of treatments the pain is virtually gone - I wish I had gone 2 years ago.”
Customer Survey
Service Excellence
“The service is excellent, and the physiotherapists make you feel welcome and put you at ease straight away. I would definitely recommend Weybridge & Walton Physiotherapy to anybody I know who has a problem”
DF - Patient
Service Recommendation
“Thanks so much again for all your care, attention, knowledge and skill and particularly for treating me like a human being!”
Lisa S - Patient
Headache
“After nearly three years of experiencing regular unexplained headaches, I was referred to Weybridge Physiotherapy. My problem was diagnosed during my first consultation and after undertaking a course of physiotherapy… I am now completely headache free.
Thanks to Michael O’Reilly my quality of life has returned!”
Customer Survey
“I am treated with respect and informed at every stage of my treatment, I am spoken to like an informed adult - not treated like a number, as the consultant does! I always leave the session feeling positive that my problem will resolve.”
Richard J - Patient
Neck Problem
“Fantastic manner, reassurance that there would not be any bone crunching so felt totally relaxed when neck was being manipulated as no ‘stunts’ pulled at any time.”
Jo L - Patient
Service Excellence
“I felt the organisation was first class and very efficient with appointment reminders, confirmation emails, hand outs, plus all the other staff were warm and welcoming. I was able to get time slots whenever it suited me and this meant my work didn’t suffer.”
JS - Patient
Service Recommendation
“Very personable, interested in people as well as conditions”
Jeremy H - Patient
Service Excellence
“I have found the staff at Weybridge Physiotherapy to be friendly, professional and diligent. Their team of practitioners demonstrated excellent medical knowledge, and a high degree of dexterity to treat my condition. It was also pleasing to see that the team were happy to embrace holistic treatments (such as acupuncture) when necessary, and made informed recommendations to improve long term rehabilitation.”
Ratna S - Patient
Back Pain and Service Excellence
“I just want to say “God Bless You”! It has been 2 years now that I have been suffering from crippling sciatica and back pain. I have been to 3 osteopaths, 3 physios, 1 chiropractor and one consultant radiologist who gave me three sets of local epidural injections under x-ray control. In addition I saw a myofacial release specialist. I paid out-of-pocket for all and it cost me several thousand pounds. All were well-meaning people but none managed to diagnose nor cure my pain. I received temporary relief because all focused on symptoms and not the cause.
You DIAGNOSED me and then set about curing the cause. Your examination was the most thorough I have received and I was grateful for a diagnosis - finally.
2 months on, I am 90% there - not bad given how chronic my situation was. Most importantly, the progress is sustained which means we (sorry, you) have gotten to the cause…
Several times I have been in tears due to my inability to be properly functional. It is remarkable how chronic pain can affect one psychologically. I used to be really miserable by 5/6 pm because by then the pain was at its worse and I was not able to move much nor stand.
That is not the case any more (thank God) and I notice how much more energy and positive attitude I have at the end of the day vs fatigue and despondency.
You were the first to look at my situation as an individual one. Almost everyone else just followed a tried and tested treatment route. That “one size fits all” just DOES NOT work and it is so hard to tell who is a good Clinician and who is not.
I was lucky to finally find you. And given that I hate needles, I have grown to like the ones you use as they are so effective! I don’t want to forget another physio in your practice who looked after me in your absence. She too is a Godsend. Caring, focused on the person and extremely effective. Thank you.”
Sarah H - Patient
Headache
“I first came to Michael feeling very ill. I had the most awful headache which I had had for nearly 4 wks and blurred vision in my left eye. After only a few sessions my headache was not as severe and my vision was not so impaired. It was due to bad posture and static neck bones.
I am eternally grateful to him and will always thank him for all the physio and also ‘training’ me to think about my posture to help my neck and back. I can honestly say I have not had one migraine since I have visited his practice. I would highly recommend him to anyone with the same problem.”
Customer Survey
Empowerment through Education
“I felt my problems have been clearly explained, I understand the causes and what I need to do!”
Customer Survey
Service Excellence
“I expected the quality to be high and it was very good and I was completely satisfied”
Tatjana T - Patient
Headache
“Straight after the first treatment when you were able to reproduce my headache pain just by mobilising my neck I knew that my long and desperate journey has finally reached the place of genuine help.
I can’t tell you how very grateful I am to you for giving me my life back. It is very clear that your unique service and expertise cannot just be replaced by ‘any old physiotherapist’”
TS - Patient
“Education on changes that last a lifetime, treatment customised to specific individual.”
Customer Survey
“It just feels like you are really working ‘with’ the patient not just working ‘on’ the patient - that is pretty unique. Also the calendar reminders on email are brilliant”
Javier F - Patient
Postural Problem
“A postural problem over decades resulted in a chronic and acute pain on my right arm. The highly professional care at Weybridge & Walton Physiotherapy has not only relieved the pain but has allowed me to enjoy a posture and flexibility lost since childhood.”
VB - Patient
“Excellent service and knowledge of staff and flexibility of appointments.”
Customer Survey
“Astute professionals, know your stuff, friendly and can think ‘outside the box’ to find problem causes”
Mel B - Patient
Neck and Shoulder Problem
“After seven years of suffering with arm pain, I went to Michael to see if there was anything he could do to relieve it. Now three months on, all I can say is a HUGE Thank You, as I am completely clear of all arm and neck pain. For the first time in years I can do ‘normal’ things.”
Steve M - Patient
Neck Problem
“I have been very impressed with the progress we have made with my neck problems over the last couple of months. Bearing in mind the relatively short time I have been seeing you the improvement is much better than I could have hoped for. I would have no hesitation in recommending your services to people in similar circumstances.”
